Refund Credit Balances

 

Purpose:  To refund a dues credit balance.

 

Launch Point: This routine can be launched from the following location(s):

 

•      Dues → Routines → Special Routines →

 

Example:  When the routine is launched a window will open

 

This routine allows you to refund an existing dues credit balance. A credit balance usually derives from an overpayment or adjustment that resulted in the total paid being greater than the total billed.  To refund the credit balance, locate the record in the grid and expand the child rows by clicking the plus sign to the left of the name. Details on where the overpayment came from, and the available methods of refund for the credit balance, will be shown in the child rows.  Check the Select box next to the desired refund method. Once all the credits to be refunded have been selected, click OK.

 

 

 

 

A print window will then open for printing an accounting slip. For non-integrated systems the Refund Accounting Slip can be used for tracking the refund in your outside accounting package.

 

Note: the accounting slip cannot be re-printed so be sure that the slip printed correctly before you respond to the message above.

 

Depending on the refund method selected transactions are either refunded to a credit card or posted to an A/P voucher (if your system settings are set to automatically create an A/P voucher for refunds.